Here are some frequently asked questions about Westway Animal Clinic and the services we provide. If your question isn't answered, Contact Us or call us at 416-243-3200.
1. My veterinarian says my pet's office visit / vaccinations / surgery / medication, etc. adds up to a couple hundred dollars or more! I just don't have that kind of money all at once. What about terms...a payment plan that's fair to both parties?
Your best course of action is to call your veterinary hospital ahead of time and inquire about alternative payment methods. The hospital manager will be happy to clarify the payment policy of the individual hospital.
We recommend you try to budget for veterinary care in your household budget.
Many veterinary preventive health care services can be staggered over a period of time, rather than doing "everything" in one visit. Your veterinarian can best advise you which procedures can be deferred, if necessary.
Most veterinary facilities accept payment by major credit cards. This is especially helpful at the time of a medical emergency.
2. Isn't the cost of veterinary medicine out of sight and unreasonable? I mean, we're "just" talking about animal care. I thought my doctor really cared and would go the extra mile for me.
Veterinarians are willing and do go the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses.
3. Why should I spay or neuter my pet? Why does it cost what it does?
Spay and neuter procedures are major surgery for your pet. The average spay or neuter costs less than an automobile tune-up. The procedure requires the time of a veterinarian and a surgical technician, newly-sterilized surgical instruments, general anesthesia, drapes, suture material, and hospitalization. When measured against the cost of feeding and nurturing unwanted kittens or puppies, spaying/neutering is much more cost-effective.
4. I recently took in a stray that appeared injured, possibly hit by a car. I took him to a veterinarian and paid the initial bill. I am unable to afford further treatment. Is this my reward for trying to do the right thing?
Veterinarians are routinely faced with these cases. Most will work out a satisfactory arrangement with the person who wants to pursue treatment for the animal. Defining the financial commitment for the animal at the initial visit can help avoid financial problems later on.
Making the decision to take in a stray should only be done with the same careful consideration that is involved in purchasing or adopting a new pet. Veterinary expenses are not assessed based on the method by which a pet is acquired. If you cannot accept financial responsibility for a stray animal, it should be taken to your local Humane Society or animal control office.
5. Why can’t veterinarians advise, diagnose and/or prescribe over the phone and save me a whole lot of time and money?
A veterinarian can't make a diagnoses based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and other diagnostic tests are required to determine the cause of the symptoms and best course of treatment.
6. Why is there such a wide range of prices for the same procedure(s) among veterinarians?
Each veterinarian sets the fees for services based on varying criteria, such as different drugs, anesthetics, antibiotics, medical techniques and products, which may have a bearing on the cost of the services.
7. How much should I anticipate spending for veterinary care for a new puppy or kitten? On an annual basis thereafter?
8. Does my pet have to get a full set of vaccinations to get a rabies certificate ? What shot(s) are absolutely necessary for my dog/cat and how much do they cost?
* Except where exemptions have been granted.
9. Why is veterinary care for my pet(s) so expensive? Sometimes I believe I'm spending more on my pet's health care than on my own!
Veterinary fees are a reflection of the costs of maintaining suitable facilities, equipment and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored in to the decision to own a pet.
10. My injured (sick) pet needs to be seen by a veterinarian for prompt attention, but: a) I just lost my job...b) I don't get my next pay for another two weeks...c) I barely have enough money to put food on the table...d) etc.
If you choose not to establish yourself with a veterinary practice, you should give consideration to how you will manage the financial aspect of an emergency situation involving your pet.
11. I’ve heard that there may be pet health insurance available. Is my pet eligible and what is covered?
Please contact your veterinary facility which may have more information on this type of insurance.
12. Should I be wary of ’bargain basement’ veterinary care? If so, why?
13. What is a veterinarian?
They provide a wide variety of services in private practice, teaching and research, regulatory veterinary medicine, public health, private industry and other specialized services.
14. What sort of education must a veterinarian have?
A typical veterinary medical student spends about 4,000 hours in classroom, laboratory and clinical study. In many ways, a veterinarian's education only begins with a degree. New scientific knowledge and techniques are constantly being developed and a veterinarian must keep his/her knowledge current by reading scientific journals and attending professional meetings, short courses and seminars.
15. Is it difficult to get into a veterinary program?
Men and women who hope to get into a veterinary medical program must complete their pre-veterinary study with high grades. Practical experience with animals or extra years of college can help.
16. If my veterinarian doesn't clear up my pet's problem, can I get a refund?
To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee.
17. Is Westway wheelchair accessible?
18. Do you need an appointment?
For emergencies, purchases, weight checks: No
19. What is the typical length of an appointment?
20. What if I am late for my appointment?