What is Personal Information?
What Information is Protected?
Collecting and Using Your Personal Information
Verify your identity
Comply with federal, provincial, local law and by-law requirements
Bill goods and services
Collect unpaid accounts
Send out health care reminders
Make referrals to veterinary specialists and/or laboratories
Verify information with grooming or boarding facilities
How Do We Gather Your Personal Information?
From you when you become a client at our clinic
From reporting agencies (i.e. local humane societies, public health authorities)
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.
How Do You Provide Us with Your Consent?
Your signature, as provided on a specific “Consent” document
Your written, verbal, or implied consent obtained during an appointment
Your consent as provided by persons authorized by you to make decisions on your behalf
Westway Animal Clinic, P.C will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.
Westway Animal Clinic, P.C shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.
Westway Animal Clinic, P.C shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.
Westway Animal Clinic, P.C shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of a confidentiality covenant) in protection of such information.
On the disposal or destruction of personal information, Westway Animal Clinic, P.C shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.
Westway Animal Clinic, P.C will make specific information about our privacy policies and procedures available to any interested individual. Westway Animal Clinic, P.C will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Westway Animal Clinic, P.C will also ensure that individuals are able to gain access to their own personal information.
Individual Access to Personal Information
An individual providing personal information to Westway Animal Clinic, P.C will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.
Westway Animal Clinic, P.C will respond promptly to any request made by an individual to access his or her personal information.
Westway Animal Clinic, P.C will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.
Questions and Concerns Regarding Compliance with this Policy
An individual providing personal information to Westway Animal Clinic, P.C may address any questions, concerns or complaints to the Privacy Officer. Westway Animal Clinic, P.C will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.