Frequently Asked Questions

Like most other professional offices you visit (your dentist, chiropractor, lawyer, etc.) fees are payable at the time service is rendered.

If you would like to discuss our payment policy or address any concerns, please call us ahead of time and the hospital manager will be happy to assist you.

We recommend you try to budget for veterinary care in your household budget.

Many veterinary preventive health care services can be staggered over a period of time, rather than doing "everything" in one visit. Your veterinarian can best advise you which procedures can be deferred, if necessary.

We accept payment by most major credit and debit cards. We recommend you consider a pet medical insurance plan to ensure your pet is covered for the unexpected.

Isn't the cost of veterinary medicine out of sight and unreasonable? I mean, we're "just" talking about animal care. I thought my doctor really cared and would go the extra mile for me.

The extent of care given to any animal is ultimately determined by their owner. Every pet owner has different ideas as to what is acceptable pet care. Veterinarians can only make their clients aware of the medical options that are available. Then, they guide owners in their choices regarding the most important health care options for their pets. The final decision and choices rest with the owner.

Veterinarians are willing and do go the extra mile for pet owners, but owners should be prepared for the associated expenses and understand that the veterinarian should be compensated for his/her professional services and related expenses.

There are long-term health benefits to your pet when it is spayed or neutered. Ask your veterinarian to explain these.

First and foremost, spaying and neutering help prevent pet overpopulation by reducing the number of unwanted animals that end up in shelters or on the streets. Spayed and neutered pets are generally calmer and less likely to exhibit behavioral problems such as aggression or roaming and are better behaved around other animals. Spaying and neutering can also reduce the risk of certain health problems such as uterine infections, breast tumors, and prostate cancer, as well as prolong life expectancy. Finally, sterilized pets are less likely to require expensive medical care for reproductive health problems, which can save pet owners money on veterinary bills.

If you "adopt" or "take in" the animal, you become the owner and therefore are responsible for the animal's care. Hopefully, a healthy animal is your reward for trying to do the right thing.

Veterinarians are routinely faced with these cases. Most will work out a satisfactory arrangement with the person who wants to pursue treatment for the animal. Defining the financial commitment for the animal at the initial visit can help avoid financial problems later on.

Making the decision to take in a stray should only be done with the same careful consideration that is involved in purchasing or adopting a new pet. Veterinary expenses are not assessed based on the method by which a pet is acquired. If you cannot accept financial responsibility for a stray animal, it should be taken to your local Humane Society or animal control office.

Not only is it unethical and illegal to prescribe for an animal that hasn't been physically examined by a veterinarian, it is also impossible to come up with an accurate diagnosis and rational plan of treatment.

A veterinarian can't make a diagnosis based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and other diagnostic tests are required to determine the cause of the symptoms and best course of treatment.

Fees are set by each individual veterinary practice, and each has different expenses that are covered by the fees charged (i.e., salaries, rent, utilities). Often, the different fees do not reflect the same set of services, although there may be certain basic procedures in common.

Each veterinarian sets the fees for services based on varying criteria, such as different drugs, anesthetics, antibiotics, medical techniques, and products, which may have a bearing on the cost of the services.

Most puppies and kittens need basic health examinations, checks for parasites, and vaccinations. Veterinary hospitals will provide general estimates by telephone. If you check with a few hospitals, you will see that fees for similar services do not vary that much. When requesting an estimate you need to be sure exactly what you are getting for the fees charged, and whether there are additional costs for anything else.

To get a rabies certificate, only a rabies vaccination is needed. This law is in place to protect humans and animals from the spread of rabies. However, the vaccine cannot be administered without the animal* first having received a physical examination. It is in the best interest of your pet to get a routine checkup plus all the necessary vaccines as determined by your veterinarian to maintain your pet's good health.

There are many infectious diseases of animals, many of them fatal to your pet. The additional cost of the vaccines which prevent these diseases is often quite minimal. Administering vaccines is a safe, easy and cost-effective way to prevent disease. Many veterinarians have written material on the recommended vaccinations your pet needs and would be happy to provide this to you.

*Except where exemptions have been granted.

Relatively speaking, veterinary care is a great value! The cost of veterinary care has risen very little over the last 20 to 30 years, especially when compared to the cost of human health care or almost any other services.

Veterinary fees reflect the costs of maintaining suitable facilities, equipment, and support personnel to provide the level of care that is expected in animal medicine today. Remember, too, the original cost of the animal has no bearing on the cost of services delivered. Annual veterinary care is a cost that should be factored into the decision to own a pet.

Emergency veterinary care can be costly. If the issue is non-emergent, we recommend reaching out to animal hospitals as their prices may be lower than an emergency clinic bill. You may also consider financing options through Petcard. To prevent stress during emergencies, please consider purchasing medical insurance for your pet or setting aside emergency funds.

Third party health insurance is available for pets. As with human health insurance, different companies offer various levels of coverage which have a wide range of deductibles and premiums. There are also certain restrictions on which conditions, injuries and procedures are covered.

Please contact pet insurance companies to learn about their coverage plans.

There are minimum standards for veterinary care that are overseen by veterinary regulatory bodies. Generally, the level of fees does not relate to "quality of care" provided. However, when you notice significant differences in fees, it is logical to ask detailed questions about the course of treatment proposed. If fees seem too low compared to other estimates you have received, your expectations for care may not be met.

Today's veterinarian is dedicated to protecting the health and welfare of both animals and people. Veterinarians are highly educated and skilled in preventing, diagnosing, and treating animal health problems. Because their knowledge and training extends to a number of closely related areas, veterinarians are often involved in more than animal medicine.

They provide a wide variety of services in private practice, teaching and research, regulatory veterinary medicine, public health, private industry, and other specialized services.

In order to earn a veterinary medical degree, a man or woman must generally complete at least six years of university education. This includes a minimum of two years of pre-veterinary university education and four years in a program of veterinary medicine.

A typical veterinary medical student spends about 4,000 hours in classroom, laboratory, and clinical study. In many ways, a veterinarian's education only begins with a degree. New scientific knowledge and techniques are constantly being developed and a veterinarian must keep his/her knowledge current by reading scientific journals and attending professional meetings, short courses, and seminars.

Yes. For many years, the number of students applying to veterinary school has exceeded the number of available positions.

Men and women who hope to get into a veterinary medical program must complete their pre-veterinary study with high grades. Practical experience with animals or extra years of university studies can help.

Fees cover what is done for the animal including an examination, administration of tests, diagnosis, treatment, and medications. Some problems can be long term or involve multiple and/or changing causes. Treatment may be ongoing.

To effect a cure is not always possible. You are paying for an honest attempt to diagnose and treat a problem. There is no implied guarantee.

Yes, please call us in advance to best accommodate your needs.

For all procedures and examinations: Yes

For purchases and weight checks: No

Appointment times vary from approximately 15-45 minutes depending on the nature of the visit. If you would like to know how long your appointment will take, please call us and we would be happy to provide you with the required information.

Please give us a courtesy call if you suspect you may be late to the booked appointment time. This helps us manage the patients and provide care to pets who require immediate attention. If you are more than 15 minutes late, we reserve the right to charge you a missed appointment fee and there are no guarantees we could provide you with an appointment time on the same day. We will do our very best to accommodate you at the next available appointment time.