Privacy Policy

Effective date: July 24, 2026 · Last updated: July 24, 2026

Westway Animal Clinic (“Westway Animal Clinic,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. It applies to information we collect over the phone, through our website, and through our appointment text-messaging (SMS) program.

1. Information We Collect

We collect information you provide to us directly so that we can care for you and your pet, including:

Contact details — your name, mobile or phone number, email address, and mailing address.
Pet and appointment details — your pet’s name and information you share about the reason for a visit.
Communications — records of calls, messages, and requests you make to us.

When you use our website, we may also automatically collect standard technical information such as your browser type, device, and pages visited, as described in Section 5.

2. How We Use Your Information

We use the information we collect to:

Schedule, confirm, and manage appointments and provide veterinary services;
Send you a secure appointment-booking link and related appointment communications you request;
Respond to your questions and provide customer support;
Maintain your and your pet’s records; and
Operate, secure, and improve our services and comply with legal obligations.

3. Text Messaging (SMS) Program

Westway Animal Clinic offers an optional text-messaging program that lets you receive a secure link to book appointments and add your pet’s details, along with related appointment messages.

Consent (opt-in)

You opt in to receive text messages verbally during a phone call to our clinic at (416) 243-3200 — when you ask to book an appointment, we confirm your mobile number and you agree to receive a text. Consent to receive text messages is not a condition of any purchase or service.

Message frequency and rates

Message frequency varies based on your request and your appointment activity. Message and data rates may apply.

Opt-out and help

You can reply STOP at any time to unsubscribe and stop receiving messages. You can reply HELP, or call us at (416) 243-3200, for assistance.

Your mobile information is not shared. We do not sell, rent, or share your mobile phone number or your opt-in/consent information with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party.

4. How We Share Information

We do not sell your personal information. We share information only as needed to run our practice and provide care, for example:

With trusted service providers who process information on our behalf (such as our scheduling/booking platform, telephone and messaging providers, and IT vendors), under obligations to keep it confidential and use it only to provide services to us;
With referral or emergency veterinary hospitals when needed for your pet’s care, at your request or in an emergency;
When required by law or to protect the rights, safety, or property of our clients, staff, or the public.

As stated above, text-messaging opt-in data and consent are never shared with third parties for marketing purposes.

5. Website & Cookies

Our website may use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or loss. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Choices & Rights

You may request to review, update, or correct your contact information, ask us to stop sending text messages (reply STOP or contact us), or ask questions about how your information is handled. Depending on your location, you may have additional rights under applicable privacy laws; contact us to exercise them.

8. Children’s Privacy

Our services are intended for pet owners aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and post the updated policy on this page.

10. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Westway Animal Clinic
1500 Royal York Road, Unit 29/40, Etobicoke, Ontario M9P 3B6, Canada
Phone: (416) 243-3200
Email: westwayinfo@westwaydvm.com